Sunday, December 12, 2010

Why call centers use Voip ?

First of all what is VOIP ? Voice over Internet Protocol (VoIP) technology is the future of telephone and, more correctly, marketing communication. Customer relationship management (CRM), and data collection, a VoIP call center optimizes response effectiveness, marketing strategy, and, in a number of cases inner company functions. Essentially, a VoIP call center centralizes telemarketing, ordering and client service functions for Varying manufacturing and service companies.

VoIP is the breakdown of telephone voice data into digitized packets. The packets are then segmented, compartmentalized, and transmitted, in bits and bytes, via a packet switching network, to a designated Internet Protocol (IP) address. The receiver of the message will be any more computer that collects and reassembles the data at the receiving end of the transmission and presents a voice on the receiving telephone. A VoIP system, therefore, all but eliminates the need for a Local Area Network (LAN) connection -- a phone line.

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